Privacy Policy — Dealer App
What this policy covers
This policy explains what National Truck Parts ("NTP", "we", "our") — the publisher of the National Truck Parts: Dealer App — collects, why we collect it, and what you can do about it. It applies to the iPhone and Android app only.
Use of nationaltruckparts.com (the website) is governed by the privacy policy on the main site.
Who we are
National Truck Parts LLC, Weatherford, Texas. Reach us at dealers@nationaltruckparts.com for any privacy question or request.
What we collect, and why
Account information
We collect what you give us when you sign in:
- Email address (used as your login)
- First and last name
- Phone number (optional)
- Company / dealer name
- Shipping and billing addresses
- Your NTP dealer tier (Tier 1 / 2 / 3)
Why: to authenticate you, to apply your dealer pricing, to process orders, and to ship parts to the right place.
Order and purchase history
When you place an order through the app, we keep a record of:
- What you bought (SKU, quantity, price paid)
- When you bought it
- Where it shipped
- Payment method type (not the card number itself — see below)
Why: to fulfill your order, to power the Reorder feature, to provide order history and invoice download.
Payment information
When you add a payment method, the card number is sent directly to Braintree (a PayPal company, our payment processor). We never see, store, or transmit the raw card number on our servers. Braintree returns a token to us that we use to process future charges with your permission.
Why: PCI compliance — keeping card data away from us is safer for you.
Device and usage data
The app sends us:
- Crash reports (via Sentry) — what crashed, on what device model, what iOS / Android version
- Anonymous usage events (which screens you visit, which features you tap) — via our analytics provider
- Push notification token (a unique identifier Apple/Google issue your phone) — only if you grant notification permission
Why: to find and fix bugs faster, to understand which features dealers actually use, to send you order updates and dealer-only deals via push if you opted in.
Biometric authentication
If you enable Face ID or Touch ID (iOS) / Fingerprint (Android) sign-in, your biometric data never leaves your phone. We only receive a yes/no "you authenticated successfully" signal from your operating system.
Why: faster sign-in without us ever seeing your face or fingerprint.
What we do NOT collect
- Your phone's location (we don't ask for location permission)
- Your contacts
- Your photos or camera (except when you upload a profile photo, which you choose)
- Your microphone
- Any third-party tracking identifiers like Google's AAID for cross-app advertising
Who we share data with
We share only with companies that help us run the app, and only what they need to do their job:
| Vendor | What they get | Why |
|---|---|---|
| BigCommerce | Your order data, customer record | They power our e-commerce backend; your existing nationaltruckparts.com data already lives there |
| Braintree (PayPal) | Payment information you enter | They process card payments securely |
| Sentry | Crash reports (device model, OS, stack trace) | They help us fix bugs |
| PostHog | Anonymous usage events | They tell us which features dealers use most |
| Expo / Apple / Google | Push notification tokens | They deliver push notifications to your phone |
| Cloudflare | Cached app assets, images | They make the app load faster |
We do not sell your data. Ever. To anyone.
We don't share data with advertisers or data brokers. We don't have a "marketing partners" program. We don't enable third-party tracking inside the app.
How long we keep data
- Account info: as long as your dealer account is active, plus 7 years after closure for tax/accounting compliance.
- Order history: kept for 7 years (IRS requirement for business records).
- Crash and usage data: rolling 90-day window. Older data is automatically deleted.
- Push tokens: until you uninstall the app or revoke notification permission.
Your rights
You can:
- See what we have about you. Email dealers@nationaltruckparts.com and we'll send a copy within 30 days.
- Correct anything wrong. Edit your profile in the app, or email us.
- Delete your account. Open the app → Account → Delete Account. We remove your personal info within 30 days. Order history is anonymized but retained for tax compliance (we have no way around the IRS rule).
- Turn off push notifications. iOS Settings → Notifications → National Truck Parts → Off. Same on Android.
- Turn off analytics. Open the app → Account → Privacy → "Help improve the app" → toggle off. We stop sending usage events to PostHog immediately.
Children
The NTP Dealer App is for B2B truck parts dealers — not for use by children under 18. We don't knowingly collect data from anyone under 18. If you believe we have, email us and we'll delete it.
Security
- All app data travels over HTTPS / TLS 1.3 only.
- Your password is hashed (bcrypt) on our servers — we cannot recover it, only reset it.
- Card numbers never touch our servers (Braintree handles them).
- Sign-in tokens are stored in your phone's encrypted keychain (iOS) or encrypted SharedPreferences (Android).
- Two-factor authentication is available — turn it on in Account → Security.
No system is unbreakable, but we follow industry best practices and review our security posture quarterly.
California, Virginia, and EU users
If you live in California (CCPA), Virginia (VCDPA), or the EU (GDPR), you have additional rights — including the right to opt out of any "sale" of personal data (we don't sell, but the right still exists), portability, and lodging a complaint with your local data protection authority. Email us and we'll comply with your request within the timeline the law requires.
Changes to this policy
If we change this policy materially, we'll notify you in two ways:
- In-app banner the next time you open the app
- Email to the address on file
The "Last updated" date at the top of this page always reflects the current version.
Contact
- Email: dealers@nationaltruckparts.com
- Mail: National Truck Parts LLC, Weatherford, TX
Questions are welcome. Even small ones.